Private persons have a 14-day right of withdrawal/exchange of the ordered product when shopping online. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product. You may need to open the packaging in order to be able to examine the properties and function of a product, in which case the packaging should be opened as cautiously as possible and be returned together with the product.
The right of withdrawal does not exist for goods which are not prefabricated and are clearly tailored according to the personal requirements of the customer.
Companies should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period.
Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time.
A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted.
Instructions
This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 14 days and the return must be received by us within this time.
- We will contact you by e-mail once your request has been received and checked.
- Remember to always send the product with outer wrapping to prevent damage to the original package.